If you are a hard reset on your blackberry, make sure you backup the data – data from contact and personal data from phone memory.
Step – steps you take to perform a hard reset:
1. Select the settings menu from the main menu.
2. Select options, security options, and general settings; then press the menu key and select wipe handheld
3. Select third applications including option to delete the data – third data applications on your blackberry.
4. Select continue and type the Blackberry (or a password that you use on your phone).
Hard reset process takes time, especially if you use the content protection. At the time the process is underway, you can not stop it.